2015 Jeep Cherokee Volume Knob not working

8-Channel Interactive Signal Processor w/ Integrated iDatalink Maestro Module
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jstolarski
New User
Posts: 3
Joined: Tue Nov 28, 2017 5:20 pm

2015 Jeep Cherokee Volume Knob not working

Post by jstolarski » Tue Nov 28, 2017 5:30 pm

So I have a 2015 Jeep Cherokee Lattitude and I installed the DSR1 with the CH2 T-harness along with new Rockford amps, speakers and subwoofer via the RCA cables.

So my problem is I cannot adjust the volume on my factory radio or steering wheel controls. You can visibly see the number change on the radio screen but it does not change the volume. Using the Rockford Perfect Tune app I can change the master volume tho not viable solution for me.

I actually work for Rockford Fosgate and I have been working with our customer service team and we cannot figure it out on our end. I have updated to the latest firmware and have flashed it twice and so far no luck. Verified the wiring is hooked up, etc…

Some Details…

RF
Hardware Version: v3.1.6.1
Firware Version: v1.3.1.0

Maestro
Firmware Name: ADS-AR-DC-CH3M-256
Hardware Version: v1.31.0.0
Firmware Version: v1.2.0.0

Any help is appreciated

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Dara DeGrand
ADS Team
Posts: 4795
Joined: Mon Dec 02, 2013 1:34 pm

Re: 2015 Jeep Cherokee Volume Knob not working

Post by Dara DeGrand » Wed Nov 29, 2017 8:36 am

I tried looking up your flash information, but I assume you didn't use your own email? I could not find a flash history under your username. Could you PM me your serial number so I can check your flash and make sure everything went through successfully on our side?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

jstolarski
New User
Posts: 3
Joined: Tue Nov 28, 2017 5:20 pm

Re: 2015 Jeep Cherokee Volume Knob not working

Post by jstolarski » Wed Nov 29, 2017 10:22 am

Yeah our customer service guy did it for me since I am on a Mac. I'll PM that to you now.

jstolarski
New User
Posts: 3
Joined: Tue Nov 28, 2017 5:20 pm

Re: 2015 Jeep Cherokee Volume Knob not working

Post by jstolarski » Fri Dec 08, 2017 12:42 pm

The latest firmware update seems to have fixed the issue. Been going strong for about 24 hours no with no issues. Thank you guys for all your help!

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