2010 RAV4 w/JBL - Many Installation Problems!

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merelymichael
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2010 RAV4 w/JBL - Many Installation Problems!

Post by merelymichael » Sun Jul 08, 2018 4:05 am

What I'm working with:
2010 Toyota RAV4 Limited w/ JBL sound system
OEM radio had bluetooth, steering wheel controls, aux in

March 2017
Tried to self-install new systems after original CD stopped working
(purchased from Crutchfield)
JVC KW-V320BT
Accele RVCLPMB (backup camera)
shipped with
iDatalink Maestro ADS-MRR Interface Module
iDatalink HRN-RR-TO1 Factory Integration Adapter

July 2018
Unsatisfied w/JVC, I purchased
Sony XAV-AX5000

Problems I need help with:

1. I can't get the Maestro module to connect to my PC in order to re-flash for the new stereo

I have a micro USB cable to connect the module to my computer (nothing else). I don't know if the package originally had something else to use for the connection. This is all I have right now. The Weblink plugin seems to have installed properly. I'm using Windows 10 with Internet Explorer, and I've confirmed that the USB port functions fine with other devices.

I went ahead and connected everything to see if I could get any functionality as-is, plus I thought maybe I the RR module needed power independent of the USB, so maybe I could hook it up and then attach the USB and use the Weblink mobile app to flash the module. That didn't work, either, because it couldn't see that the module was connected (even though it *was* physically connected).

2. No sound

The Sony stereo powers on, bluetooth connection authenticates and transfers data and USB connection transfers data as well. However, I get no sound at all, even from the tuner. I wonder if there's a problem connecting to the amp. Or maybe it's all related to problem 1, the wrong flash in the RR module.

3. No video input from backup camera

This was not an OEM function, but added last year. I attached the video input directly to the Sony system, and spliced the red power cord into the harness with the other red power cords. Is this a bad configuration? If not, I'll trace the cable route and see if the problem's due to a disconnect at the camera.

Now what?

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JustinFerroni
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Re: 2010 RAV4 w/JBL - Many Installation Problems!

Post by JustinFerroni » Mon Jul 09, 2018 12:34 pm

Problem 1- What is the exact error message you recieve when plugging just the MRR into the PC with the USB to Mini USB cable?

Problem 2- this needs to be revisited after the MRR is flashed for the vehicle and correct radio, Once we get it flashed and it is still doing it then we can address the issue.

Problem 3- again, we need to get the MRR flashed for the vehicle and correct radio. however its more then likely a setting in the radio that needs to be configured.
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

merelymichael
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Re: 2010 RAV4 w/JBL - Many Installation Problems!

Post by merelymichael » Thu Jul 12, 2018 7:33 am

Thanks for your response. It took me a couple days to get the module back out of the car to re-test it.
JustinFerroni wrote:
Mon Jul 09, 2018 12:34 pm
Problem 1- What is the exact error message you recieve when plugging just the MRR into the PC with the USB to Mini USB cable?
The Weblink error I get says:
USB cable not detected. Please ensure that your RS-232/USB cable is properly connected to your PC.

I'm using:
HP Pavilion Notebook Signature Edition
Intel Core i7-2700HQ CPU @ 2.60GHz
8 GB RAM
OS is Windows 10 Home, 64-bit
IE 11.165.17134.0
Weblink 6.3 installed

As I mentioned before, the USB port functions properly for other devices (a mouse, for example), so I know that's not the issue.

I tried a couple things with the browser. I went into the advanced options and enabled "enhanced protected mode," which I read would make it run as a 32-bit browser. That didn't work. Then I tried to "run as administrator" when I opened IE, but that didn't work either.

Now what? Help!
JustinFerroni wrote:
Mon Jul 09, 2018 12:34 pm
Problem 2- this needs to be revisited after the MRR is flashed for the vehicle and correct radio, Once we get it flashed and it is still doing it then we can address the issue.

Problem 3- again, we need to get the MRR flashed for the vehicle and correct radio. however its more then likely a setting in the radio that needs to be configured.

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billr
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Re: 2010 RAV4 w/JBL - Many Installation Problems!

Post by billr » Thu Jul 12, 2018 8:51 am

sometimes there are some settings in Windows 10 that blocks the use of Active X which is we use for the flashing process. We can reset the internet settings and this normally allows Active X to start working. to do this follow these steps:
1) Open Internet Explorer and go to the top right of the screen where the gear icon (Tools) is and click on it. go down to Internet Options
2) A window opens with a bunch of tabs at the top. go to the far right tab "Advanced"
3) Near the bottom of the Advanced tab says "reset internet explorer settings" with a "Reset" button. click that Reset button and another window pops open asking are you sure you want to reset, then click the Reset button.
4) once that is done you can hit OK, and then most likely the computer will say it needs to be restarted to make the changes effective, go ahead and restart.
5) once restarted open Internet Explorer and go to our website, plug in the Maestro interface using the supplied USB cable, and click "Flash My Module" at the top right. It may ask you to install Weblink program again however you should see a prompt at the bottom of the page asking you to Allow Active X to run, which you want to do.
at this point the program should get you to the screen so you can enter your vehicle info. If that still does not work please give us a call.
William (Bill) Repicky
Automotive Data Solutions Technical Support
MECP Master Certified
ASE A6 Certified
866-427-2999

merelymichael
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Re: 2010 RAV4 w/JBL - Many Installation Problems!

Post by merelymichael » Sat Jul 14, 2018 12:05 am

Thanks again for your help. After troubleshooting like you explained, it still didn't work. I called the service hotline and got further help, and we determined that the browser and the Weblink plugin worked fine. But the green light wasn't coming on with the USB plugged in and it still didn't see the device. No joy.

In the end, I went to the store and plugged into a computer on display, installed the Weblink plugin, and it worked! I was able to flash the device with no issues. Problem solved (except for my wife's laptop, which appears to have USB port issues).

I'm going to put the module back in the car right now and we'll see about the other issues! More to follow...

merelymichael
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Posts: 4
Joined: Sun Jul 08, 2018 3:32 am

Re: 2010 RAV4 w/JBL - Many Installation Problems!

Post by merelymichael » Sat Jul 14, 2018 3:15 am

...update after re-installing the module...

With the newly flashed module, I *finally* have steering wheel controls. All other functions appear to operate as advertised.

EXCEPT for one small thing... no sound. :( Not from the antenna, not from USB connected devices, not from Bluetooth connected devices... nothing at all.

Because my vehicle has the JBL amplifier, I did not use the 6 speaker cords from the radio harness (purple, green, grey). I taped them off and left them alone. Instead, I connected the red and white radio connectors directly to the front speaker outputs on the stereo unit, which then connect to the amplifier adapter and into the vehicle from there.

I will say, the wiring diagram that I got from Maestro RR (for Toyota RAV4 with JBL 2006-2011) shows FOUR connections to the vehicle harness. In my 2010 RAV 4, I have THREE connections inside the dash (not including the radio antenna). One doesn't fit any of the connectors on the Maestro T01 harness, so I've left it hanging. The gives me TWO connections -- one to the amp adapter, and the other to, well something else. There are also three connectors on the T01 harness that don't fit any connections inside the dash, so they're just hanging as well. This all has me wondering what might be missing.

I have pictures of all of these connections, but I don't know an easy way to share them here. Tell me what you need and how to get them to you, and I'll pass them on.

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JustinFerroni
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Posts: 137
Joined: Mon Jan 15, 2018 2:18 pm

Re: 2010 RAV4 w/JBL - Many Installation Problems!

Post by JustinFerroni » Mon Jul 16, 2018 10:48 am

please email the pictures to maestrosupport@adsdata.ca attn: Justin
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

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