Radio will not shutoff

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bpluzier
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Radio will not shutoff

Post by bpluzier » Thu Jul 06, 2017 1:19 pm

I've been experiencing this issue for the past few months. Every couple of months, the radio will not shutoff, the steering wheel controls won't work, and my backup camera stops working. I'm running the ADS-MRR with CH1 harness and Pioneer AVH-4200NEX head unit. The only way I've found to fix this it to take everything apart and re-flash the Maestro. If I unplug the Maestro, everything operates as normal. Any suggestions?

Thanks,
Brian

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Dara DeGrand
ADS Team
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Joined: Mon Dec 02, 2013 1:34 pm

Re: Radio will not shutoff

Post by Dara DeGrand » Thu Jul 06, 2017 4:11 pm

We have seen a handful of these, but it's unclear why it's happening. In lieu of re-flashing, have you tried doing a reset of the RR?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

bpluzier
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Re: Radio will not shutoff

Post by bpluzier » Thu Jul 06, 2017 4:56 pm

Yes, I've done a reset and have experienced mixed results. One time it fixed it for about a week, and another time it did not fix it.

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Dara DeGrand
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Re: Radio will not shutoff

Post by Dara DeGrand » Thu Jul 06, 2017 4:59 pm

Thanks for the feedback. We're looking into it.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

bpluzier
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Re: Radio will not shutoff

Post by bpluzier » Thu Aug 03, 2017 1:35 pm

Just curious if there has been any luck with this issue? Thanks.

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Dara DeGrand
ADS Team
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Re: Radio will not shutoff

Post by Dara DeGrand » Thu Aug 03, 2017 3:51 pm

We haven't had any additional reports of it since yours, so we haven't made progress on it. I will keep you posted.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Rauland04
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Joined: Tue Oct 31, 2017 8:46 am

Re: Radio will not shutoff

Post by Rauland04 » Tue Oct 31, 2017 8:59 am

I am having the same problem. 2016 Jeep JKU. Just installed a 4200NEX on Friday. Worked great on Saturday. Since Sunday, it will not turn off. I have to go thru the menu and power it off each time I exit the vehicle.

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Dara DeGrand
ADS Team
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Joined: Mon Dec 02, 2013 1:34 pm

Re: Radio will not shutoff

Post by Dara DeGrand » Tue Oct 31, 2017 11:08 am

Rauland,
Update your RR. We just updated the firmware yesterday for someone having this same issue. Give the newest version a try and let us know how it works out for you.

Thanks,
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

bpluzier
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Posts: 4
Joined: Thu Jul 06, 2017 1:15 pm

Re: Radio will not shutoff

Post by bpluzier » Tue Oct 31, 2017 1:06 pm

Will do. Thanks.

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