Device not authorized

Find answers to common installation issues with the WebLink mobile.
Post Reply
User avatar
Courteau
12Volt Specialist
Posts: 66
Joined: Tue Oct 27, 2009 4:21 pm
Location: Trois-rivieres, Qc

Device not authorized

Post by Courteau » Tue Jan 06, 2015 9:19 am

my mobile updater for iphone was working perfecly since a got it, but this morning trying to flash a TB i go a message saying Device Error, Devce not authorized.

ive tried 3 different TB.. all says the same error, but if i plug a AL right after it, the AL will detect properly.
David Courteau
Geek Squad Lead Autotech - FutureShop
900A - 4520 Boul. des Recollets
Trois-Rivieres, Qc - G9A 4N2
(819) 379-6161 #269

phil@Idatalink
Site Admin
Posts: 545
Joined: Mon Jul 20, 2009 2:54 pm
Location: Montreal, Canada
Contact:

Re: Device not authorized

Post by phil@Idatalink » Tue Jan 06, 2015 9:36 am

depends on when e the TB was manufactured, older product are not compatible with weblink mobile
Phil Camirand
iDatalink / Maestro
Automotive Data Solutions inc.
8400 Bougainville
Montreal,Qc, Canada
H4P 2G1
1-866-427-2999

User avatar
Courteau
12Volt Specialist
Posts: 66
Joined: Tue Oct 27, 2009 4:21 pm
Location: Trois-rivieres, Qc

Re: Device not authorized

Post by Courteau » Tue Jan 06, 2015 9:39 am

2013-04-29
David Courteau
Geek Squad Lead Autotech - FutureShop
900A - 4520 Boul. des Recollets
Trois-Rivieres, Qc - G9A 4N2
(819) 379-6161 #269

asd
12Volt Specialist
Posts: 149
Joined: Wed Sep 23, 2009 3:50 pm

Re: Device not authorized

Post by asd » Tue Jan 06, 2015 10:30 am

Has happened to me also. I just flash those module via a computer with the updater cable.
Chris
Installer
ASD
4496 hwy 7 east
markham on.
l3r 1m3
905-305-8888

User avatar
Murph
Site Admin
Posts: 7347
Joined: Sun Oct 23, 2011 8:35 pm

Re: Device not authorized

Post by Murph » Tue Jan 06, 2015 10:54 am

Has to be made after February of 2014 to work on the mobile. Anything before then is not compatible.
Brian Murphy
MECP Advanced Certified Installer
ADS Tech Support
Automotive Data Solutions inc.
8400, Bougainville, Montreal, QC.
1-866-427-2999
support@idatalink.com

Post Reply

Return to “Weblink Mobile”