no xm or onstar audio

Group using the GM3 and GM5 firmware for Onstar bluetooth, sat radio, Door chime, turn signal retention and steering wheel control, custom gauges, vehicle info, park assist... * see specific firmware for full feature list.
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phish9287
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no xm or onstar audio

Post by phish9287 » Wed Jan 10, 2018 9:00 am

I just had a pioneer avh 1330nex installed in my 2011 sierra denali and everything works except for the audio for my oem xm and onstar . I am seeing the xm info and the onstar screen pops up just no sound

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Dara DeGrand
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Re: no xm or onstar audio

Post by Dara DeGrand » Wed Jan 10, 2018 9:12 am

Dara DeGrand wrote:
Tue Jan 09, 2018 8:36 am
Dara DeGrand wrote:
Mon Jan 08, 2018 3:42 pm

There is an audio cable (all black, 3 pin on one side, 3.5mm on the other side) that should go between the maestro and the Pioneer. it should plug in where it says "AUX".
If you can't hear OEM Satellite, ^^^^This is your issue.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

phish9287
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Joined: Wed Jan 10, 2018 8:55 am

Re: no xm or onstar audio

Post by phish9287 » Wed Jan 10, 2018 9:33 am

Thanks! yeah I just found that cable and I remember asking the install guy if it was needed and he didn't think so. oh well I may try and do it myself or take it back to him

phish9287
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Re: no xm or onstar audio

Post by phish9287 » Fri Jan 12, 2018 5:50 pm

well everything was working fine but now for some reason my onstar audio is not working the xm works fine aside from no albumartwork and info any ideas?

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Dara DeGrand
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Joined: Mon Dec 02, 2013 1:34 pm

Re: no xm or onstar audio

Post by Dara DeGrand » Sat Jan 13, 2018 9:52 am

Our solution doesn't support the album artwork in OEM satellite. In most trims, it wasn't there to begin with.

Go into the OEM Setup and make sure your OnStar volume isn't set to 0. I just saw someone with the same vehicle and same radio have this issue yesterday, so I think we have a radio firmware bug on our hands. I have asked the engineers to test and see if they can replicate the issue, so they can pin-point the problem. I will keep you updated.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

phish9287
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Posts: 15
Joined: Wed Jan 10, 2018 8:55 am

Re: no xm or onstar audio

Post by phish9287 » Mon Jan 15, 2018 11:56 am

ok I went into OEM setup and the only option for the on star was either 0 or sp1,2,3 or 4 which didn't change anything as far as I could tell and as far as the xm goes I figured that was the reason for no artwork but the oem head unit did display artist info I was hoping that would be retained

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Dara DeGrand
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Re: no xm or onstar audio

Post by Dara DeGrand » Mon Jan 15, 2018 12:22 pm

The text should show- you should get song titles and artist info at least. Did you install the cable I mentioned a few posts back?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

phish9287
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Posts: 15
Joined: Wed Jan 10, 2018 8:55 am

Re: no xm or onstar audio

Post by phish9287 » Mon Jan 15, 2018 1:02 pm

yes I installed the black tree pin cable and the audio for both the xm and the on star started working. the xm sound still works but it only shows what channel I'm on no other info and the on star audio quit working. I did have problem with incoming phone calls due to my phone trying to pair with the oem Bluetooth but I corrected that and now its fine but I think that's when the on star audio quit working

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Dara DeGrand
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Joined: Mon Dec 02, 2013 1:34 pm

Re: no xm or onstar audio

Post by Dara DeGrand » Mon Jan 15, 2018 2:00 pm

I suspect we have a radio firmware bug on Pioneer's end. I have asked our engineering team to look into it. I'll keep you updated.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

phish9287
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Posts: 15
Joined: Wed Jan 10, 2018 8:55 am

Re: no xm or onstar audio

Post by phish9287 » Tue Jan 16, 2018 3:28 pm

FYI I did just update the firmware on my avh 1330 nex maybe the issue?

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Dara DeGrand
ADS Team
Posts: 5135
Joined: Mon Dec 02, 2013 1:34 pm

Re: no xm or onstar audio

Post by Dara DeGrand » Wed Jan 17, 2018 8:43 am

I don't know if Pioneer is aware of this issue yet, so that firmware update might not have fixed it. The engineer has finished a test firmware for you to try. To use it, you need to re-flash your module. Login, hit “flash your module”, then hit the “flash by user firmware” tab. There will be a firmware called “ADS-RR-GM05-DS Pioneer Onstar fix v1 (512)”. Select it, proceed with the flash, and give it a try. Please let me know how it works out.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

phish9287
New User
Posts: 15
Joined: Wed Jan 10, 2018 8:55 am

Re: no xm or onstar audio

Post by phish9287 » Wed Jan 17, 2018 9:38 am

Thanks will do but it will have to wait until this weekend when I have time to pull it out

phish9287
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Posts: 15
Joined: Wed Jan 10, 2018 8:55 am

Re: no xm or onstar audio

Post by phish9287 » Fri Jan 19, 2018 7:36 pm

Ok I tried the new firmware no luck :|

phish9287
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Posts: 15
Joined: Wed Jan 10, 2018 8:55 am

Re: no xm or onstar audio

Post by phish9287 » Mon Jan 22, 2018 4:58 pm

Update I restored factory setting on the radio and now everything is working as far as I can tell
thanks for all of the help!

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Dara DeGrand
ADS Team
Posts: 5135
Joined: Mon Dec 02, 2013 1:34 pm

Re: no xm or onstar audio

Post by Dara DeGrand » Mon Jan 22, 2018 5:15 pm

Good deal! I will let the engineer know.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

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