Voice comand button does not work

Analog Steering Wheel Interface
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l1tech
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Voice comand button does not work

Post by l1tech » Tue Oct 18, 2016 11:08 pm

2013 Toyota Tundra with a Pioneer AVH-X5800BHS and Maestro SW. Everything was working perfect and then I decided I wanted to make a button change. Flashed the Maestro SW with the changes and everything works except the voice button/Siri on my steering wheel, worked perfect before the flash. Reflashed module and still does not work. Assigned voice command/Siri to another button and it still does not work. Voice command/Siri will work if I press the button on the radio. I noticed that the firmware changed when I flashed the module. Can anyone help me out with this?

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Dara DeGrand
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Re: Voice comand button does not work

Post by Dara DeGrand » Wed Oct 19, 2016 8:33 am

You may try resetting your radio... I doubt reflashing the sw would cause us to stop sending a signal, especially if all the other buttons still work. Just to make sure... Does the light on the SW flash when you push the voice button on the steering wheel? If so, that's good. I would make sure when you're trying to activate this command that you press and hold the button for at least 1.5-2 seconds.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

l1tech
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Joined: Tue Oct 18, 2016 11:00 pm

Re: Voice comand button does not work

Post by l1tech » Thu Oct 20, 2016 9:56 pm

I have reset the radio but it still does not function. While pushing the voice button on the steering wheel the led on the Maestro SW flashes red 4 times. When i push other buttons the led flashes green. Is the red led when I push the voice button mean there is an issue?

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Dara DeGrand
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Re: Voice comand button does not work

Post by Dara DeGrand » Fri Oct 21, 2016 8:33 am

No, 4 red flashes means it's the 4th button on the second circuit. This is normal. Your mode, answer, and hang up buttons will also flash red.

One thing you can try is to flash the sw as a totally different vehicle- a ford, honda, anything but toyota. Then flash it back to the correct vehicle, to see if that fixes it.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

l1tech
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Posts: 6
Joined: Tue Oct 18, 2016 11:00 pm

Re: Voice comand button does not work

Post by l1tech » Sat Oct 22, 2016 8:03 pm

I flashed the unit to a different vehicle and then reflashed it to my vehicle and the voice button still does not work. How can I verify that a signal is actually being sent from the Mestro to the head unit? I am a professional auto mechanic and own a labscope so I would have no problem doing this as long as you can tell me what to look for on which wire when the voice button is pressed. If I can verify that the signal is being sent from the Maestro to the head unit then I can get in touch with Pioneer regarding the issue.

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Dara DeGrand
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Re: Voice comand button does not work

Post by Dara DeGrand » Mon Oct 24, 2016 8:45 am

If the maestro is flashing when you press the button, and all other buttons work, I have no reason to believe the maestro is not sending a command for the voice button. You could try measuring the voltage on the plug for each command- it should vary based on which button you're pressing, but you should see a fluctuation, pending that we are sending a command.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

l1tech
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Posts: 6
Joined: Tue Oct 18, 2016 11:00 pm

Re: Voice comand button does not work

Post by l1tech » Mon Oct 24, 2016 9:03 pm

So today I measured the voltage at the tip of the plug that goes into the radio from the Maestro SW. Voltage while not pushing any buttons is 3.53 volts. The voltage at the tip of the plug when I push the voice button on the steering wheel changes from 3.53 to 2.76. Is this the correct voltage for this function?

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Dara DeGrand
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Re: Voice comand button does not work

Post by Dara DeGrand » Tue Oct 25, 2016 8:27 am

Yes. It looks like we're sending a command, as I had anticipated. Have you tried resetting the radio?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

l1tech
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Posts: 6
Joined: Tue Oct 18, 2016 11:00 pm

Re: Voice comand button does not work

Post by l1tech » Tue Oct 25, 2016 8:51 am

I have reset the radio multiple times all to no avail. I have been in contact with Pioneer and there response is that the command from the Maestro is not correct but being that the unit is still in warranty I can send it in if I would like to. So at this point it looks like I get to lose my radio for a few weeks while I pull it out and send it off. I will update you as to the outcome when the radio comes back from Pioneer.

l1tech
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Re: Voice comand button does not work

Post by l1tech » Sun Dec 18, 2016 1:01 pm

So I'm back. The radio was warrantied out for a brand new unit and STILL the problem persists. It's looking like the module somehow went bad when I flashed it a while back adn new firmware was installed. How do I get this warrantied, it's not even a year old?

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Dara DeGrand
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Re: Voice comand button does not work

Post by Dara DeGrand » Mon Dec 19, 2016 8:38 am

We don't have an RMA process; the dealers are to exchange the product within a year of purchase and return the defective product to their distributor.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

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