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DSR1 update problen: This device could not be unlocked

Posted: Tue Jul 31, 2018 5:32 am
by synthprofil
Hi

when tying to update my DSR1 i get this error message in weblink
This device could not be unlocked
Click here to flash your Maestro AR.

when I do click here i get to a blue/black site where I log in again and then it just says
Detecting Deviceā€¦

then

Sorry
No device detected

I'm stuck at this point and don't know what to try next.

thanks Patrik

* I have manually installed the win10 drivers and I see the device in device manager as WEBLINK (COM3)
* I have updated the device to 1.7.0.0 with the Rockford updater
Com Port COM3
Bootloader v 1.0.0.0
Firmware v 1.7.0.0
Hardware v 3.1.8.1
Date Manufactured 2018-03-20
Manufacturer Rockford Fosgate
Model DSR1
Name DSR1 (3Sixty.0) DSP processor
Product Id 341
Serial# 0000557915-84

Re: DSR1 update problen: This device could not be unlocked

Posted: Tue Jul 31, 2018 8:34 am
by Dara DeGrand
When you're on that blue/black page, copy the URL of that page, then close your browser. Re-open your browser, paste the URL in, and it should detect. Also, if you have the RF firmware updater open, make sure to close it or the DSR will have problems detecting on our site.