Weblink update plugin required

[BillMyers1975]

I have followed the instructions. Downloaded/updated Jave, ActiveX, running above Windows 7, and have internet explorer 9. Idid all that and it finally let me download the weblink. I try and flash, and I get " Weblink update plugin required" I downloaded again, and again. I deleted 7 downloads. It will not let me flash my module

[Murph]

Make sure Active X filtering is not turned on. That will stop the program from completing the installation.

[psmiguel]

Hi, I'm having the same issue as Bill, trying to set up the weblink properly on my computer using the Explorer 11 with all the Activex settings done and the Weblink keeps prompting the message "Weblink update plug in required". I tried several times, installing it, fixing it, but still the same thing, the message is always there! Please any inputs would be much appreciated.
Thanks!!

[Zack Flynn]

what version of windows are you running? There is currently an issue with some new updates that were done to windows 7. You would be best to call out tech support department and we could get more info and walk you thru the process.

[psmiguel]

Thanks, will ring the tech support to be more proactive as suggested.
All the best

[Vasili]

I'm having the same problem after attempting to flash the module. I get the message 'Weblink Update Plugin Required'

I have installed the plugin and have deactivated the Active X filter. Running Windows 7 and Explorer 8+

I wanted to get this done by tomorrow. Any available support on Saturday? Any help would be greatly appreciated.

Vasili

[Murph]

I'm having the same problem after attempting to flash the module. I get the message 'Weblink Update Plugin Required'

I have installed the plugin and have deactivated the Active X filter. Running Windows 7 and Explorer 8+

I wanted to get this done by tomorrow. Any available support on Saturday? Any help would be greatly appreciated.

Vasili

There is a pop up that asks you to allow the program to complete installation. If you close that popup without pressing allow, then you need to uninstall and reinstall the program.

[JohanBlome]

Have the same problem.
Tested all browsers IExplorer 11, Edge 42.17134.1.0 and different Firefox and Chrome browser on a windows 10.

So, what can be done to trouble shoot this?
Johan

[Murph]

Have the same problem.
Tested all browsers IExplorer 11, Edge 42.17134.1.0 and different Firefox and Chrome browser on a windows 10.

So, what can be done to trouble shoot this?
Johan

You have to use Internet Explorer. it will not work on Edge, Firefox or Chrome. Windows 10 uses Edge as the default browser. Simply so into the search on your PC and enter Internet Explorer. It's the light blue e with the yellow ring around it.
1.866.427.2999

[JohanBlome]

I used ieplorer 11. It does not work (or there is something magical I have not yet discovered).
https://www.dropbox.com/s/rtvnjnknsn8hs ... r.png?dl=0
Johan

[Murph]

You have to download and run that program. Make sure Active X filtering is not turned on. That will stop the program from running. If you can't get it going, simply call us from 8:30am to 8:30pm Monday through Friday and we can help you get it going. Support • 1.866.427.2999