Weblink update plugin required

[BillMyers1975]

I have followed the instructions. Downloaded/updated Jave, ActiveX, running above Windows 7, and have internet explorer 9. Idid all that and it finally let me download the weblink. I try and flash, and I get " Weblink update plugin required" I downloaded again, and again. I deleted 7 downloads. It will not let me flash my module

[Murph]

Make sure Active X filtering is not turned on. That will stop the program from completing the installation.

[psmiguel]

Hi, I'm having the same issue as Bill, trying to set up the weblink properly on my computer using the Explorer 11 with all the Activex settings done and the Weblink keeps prompting the message "Weblink update plug in required". I tried several times, installing it, fixing it, but still the same thing, the message is always there! Please any inputs would be much appreciated.
Thanks!!

[Zack Flynn]

what version of windows are you running? There is currently an issue with some new updates that were done to windows 7. You would be best to call out tech support department and we could get more info and walk you thru the process.

[psmiguel]

Thanks, will ring the tech support to be more proactive as suggested.
All the best