DSR1 update problen: This device could not be unlocked

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synthprofil
New User
Posts: 1
Joined: Mon Jul 30, 2018 12:58 pm

DSR1 update problen: This device could not be unlocked

Post by synthprofil » Tue Jul 31, 2018 5:32 am

Hi

when tying to update my DSR1 i get this error message in weblink
This device could not be unlocked
Click here to flash your Maestro AR.

when I do click here i get to a blue/black site where I log in again and then it just says
Detecting Device…

then

Sorry
No device detected

I'm stuck at this point and don't know what to try next.

thanks Patrik

* I have manually installed the win10 drivers and I see the device in device manager as WEBLINK (COM3)
* I have updated the device to 1.7.0.0 with the Rockford updater
Com Port COM3
Bootloader v 1.0.0.0
Firmware v 1.7.0.0
Hardware v 3.1.8.1
Date Manufactured 2018-03-20
Manufacturer Rockford Fosgate
Model DSR1
Name DSR1 (3Sixty.0) DSP processor
Product Id 341
Serial# 0000557915-84

User avatar
Dara DeGrand
ADS Team
Posts: 5117
Joined: Mon Dec 02, 2013 1:34 pm

Re: DSR1 update problen: This device could not be unlocked

Post by Dara DeGrand » Tue Jul 31, 2018 8:34 am

When you're on that blue/black page, copy the URL of that page, then close your browser. Re-open your browser, paste the URL in, and it should detect. Also, if you have the RF firmware updater open, make sure to close it or the DSR will have problems detecting on our site.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

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